Account & Security

Question 1

Why do I need verification when signing up?

Accepted Answer

Verification helps confirm the account is really yours and helps prevent misuse. It also improves account security from the start.

Question 2

What do I need to prepare to sign up and complete verification?

Accepted Answer

To sign up, make sure you have an active phone number that you can access during registration to receive the OTP.
To complete verification, prepare:
- Your ID card (KTP) or a photo of your KTP
- A suitable environment for face verification or a selfie so the process can run smoothly

Question 3

Is my data safe in Mopay?

Accepted Answer

Yes. The personal data requested during verification is used to confirm the account belongs to you, help prevent misuse, and support account linking when needed. Mopay does not share your personal data and only uses it for verification and related services.

Question 4

I haven't received the verification code. What should I do?

Accepted Answer

Code delivery may take up to 2 minutes. If you still have not received it after 2 minutes, try the following:
- Make sure the phone number or email you entered is correct
- Make sure your internet connection is stable
- Check your Spam or Junk folder (if you are verifying by email)
- Wait a moment, then tap Resend code
If you have tried all steps above and still do not receive the code, please Contact Mopay Support

Question 5

How do I log in to Mopay?

Accepted Answer

1. Open the Mopay app.
2. Enter your registered email or phone number, or choose an SSO option such as Google or Apple.
3. Tap Log in, then complete the required verification.

Mopay is passwordless. Depending on your setup, you may be asked to log in using Passkey (Face ID, fingerprint, or device lock) or another available method.

Question 6

Why is Mopay passwordless?

Accepted Answer

A passwordless system makes login faster and reduces risks from passwords that are easy to forget or often reused.

Question 7

What is a Passkey?

Accepted Answer

A Passkey is a login method that uses Face ID, fingerprint, or your device lock. It keeps your account secure without requiring a password.

Question 8

Is it safe to enable Passkey?

Accepted Answer

Yes. We strongly recommend enabling Passkey. Mopay is passwordless, and Passkey adds extra protection to help prevent unauthorized access to your account.

Question 9

How do I enable Passkey?

Accepted Answer

Go to Settings or Security → select Passkey → follow the on-screen steps to set up Face ID or fingerprint.

Question 10

Do I need a Mobee account to use Mopay?

Accepted Answer

No, you don't. You can create a Mopay account without a Mobee account. If you already have a Mobee account, you can link it for easier login and to send funds between Mopay and Mobee more easily.

Question 11

Why does it say my phone number or email is already registered?

Accepted Answer

This means an account already exists with that phone number or email. Please log in using that phone number or email. If you want to use a different phone number or email for this account, contact Mopay Support.

Account & Security

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