Transfer

Question 1

How do I send crypto to an external wallet or exchange?

Accepted Answer

1. Open Mopay and tap Transfer
2. Select External Wallet or Exchange
3. Choose the asset (BTC, ETH, USDT, etc.)
4. Select the correct network
5. Enter the destination wallet address carefully
6. Enter the amount
7. Review transaction details, including gas fee
8. Tap Confirm

⚠️ Double-check the asset, network, and wallet address. Transactions cannot be undone once confirmed.

Question 2

Is there a limit to how much I can transfer?

Accepted Answer

Transfer limits vary depending on the method and your account status. For specific limits, check the app when you create a transfer – your limit will be shown.

Question 3

How do I transfer to a bank account?

Accepted Answer

1. Open Mopay and tap Transfer
2. Select Bank
3. Choose your destination bank
4. Enter the recipient's account number
5. Enter the amount
6. Review the fee (shown on screen)
7. Tap Confirm

Question 4

What is a Transfer?

Accepted Answer

A transfer is how you send money or crypto from your Mopay account to somewhere else, to a bank account, a friend on Mopay, your Mobee account, or an external wallet.

Question 5

What transfer methods are available?

Accepted Answer

• Transfer to Mobee – Send crypto to a linked Mobee account instantly.
• Transfer to a Friend on Mopay – Send IDR or crypto to another Mopay user instantly, as easy as sending a chat message.
• Transfer to Bank – Send money to a bank account via Internet Banking or Virtual Account. Processing time and fees vary.
• Transfer to External Wallet – Send crypto to another exchange or Web3 wallet. Gas fee applies.

Question 6

How do I transfer to Mobee?

Accepted Answer

1. Open Mopay and tap Transfer
2. Select Mobee as your destination
3. Choose the crypto asset
4. Enter the amount
5. Review the transaction details
6. Tap Confirm

Funds arrive in your Mobee account within seconds.

Question 7

What are the fees for each transfer method?

Accepted Answer

• Transfer to Mobee (Crypto): Gas fee based on the asset and network
• Transfer to a Friend on Mopay (IDR): Free
• Transfer to a Friend on Mopay (Crypto): Gas fee based on the asset and network
• Transfer to Bank: Fees vary depending on the bank
• Transfer to External Wallet/Exchange (Crypto): Gas fee based on the asset and network

All fees are shown before you confirm the transaction.

Question 8

What if my transfer hasn't been received?

Accepted Answer

• Transfer to Mobee: Should arrive within seconds. If it hasn't shown up after 1-2 minutes, check your internet connection and refresh the app.
• Transfer to a friend on Mopay: Should arrive within seconds. If your balance still hasn't updated, please contact Mopay Support.
• Transfer to Bank: Should arrive within seconds. If your balance still hasn't updated, please contact Mopay Support.
• Transfer to External Wallet: Check the transaction hash on a blockchain explorer. If there's an issue, contact Mopay Support.

Transfer

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